The impact of company learning and growth capabilities on the customer-related performance
Year of publication: |
2012
|
---|---|
Authors: | Islam, Majidul ; Yang, Yi-feng ; Mia, Lokman |
Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 19.2012, 2, p. 137-158
|
Subject: | Lernende Organisation | Learning organization | Betriebsgröße | Firm size | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Balanced Scorecard | Balanced scorecard | Bank | Taiwan |
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