The impact of customer misbehavior on frontline employees' work-family conflict and withdrawal behaviors
Xinyuan (Roy) Zhao, Fujin Wang, Anna S. Mattila, Aliana Man Wai Leong, Zhenzhen Cui and Huan Yang
| Year of publication: |
2024
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|---|---|
| Authors: | Zhao, Xinyuan ; Wang, Fujin ; Mattila, Anna S. ; Leong, Man Wai Aliana ; Cui, Zhenzhen ; Yang, Huan |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 12, p. 4011-4030
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| Subject: | Affective rumination | Coworker support | Customer misbehavior | Problem-solving pondering | Withdrawal behaviors | Work-family conflict | Familie-Beruf | Work-life balance | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Emotion | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-07-2023-0942 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015144222