The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Evidence from the U.S. Commercial Banking Industry
| Year of publication: |
2009
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|---|---|
| Authors: | Krasnikov, Alexander ; Jayachandran, Satish ; Kumar, V. |
| Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 73.2009, 6, p. 61-76
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