The impact of customers' prior online experience on future hotel usage behavior
Jungwoo Lee, Hyunae Lee, Namho Chung
| Year of publication: |
2020
|
|---|---|
| Authors: | Lee, Jungwoo ; Lee, Hyunae ; Chung, Namho |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 91.2020, p. 1-9
|
| Subject: | Service experience | Prior online experience | Hotel management | Satisfaction | Price acceptance | Online experience | Revisit intention | Hotellerie | Hotel industry | Experiment | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Innovationsakzeptanz | Innovation adoption | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102669 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012389390