The impact of e-service offerings on the demand of online customers
Xun Xu, Charles L. Munson, Shuo Zeng
| Year of publication: |
February 2017
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|---|---|
| Authors: | Xu, Xun ; Munson, Charles L. ; Zeng, Shuo |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 184.2017, p. 231-244
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| Subject: | E-service | Customer satisfaction | Demand | E-commerce | Service operations management | Electronic Commerce | Kundenzufriedenheit | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2016.11.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011642537