The impact of emotional perceived value on hotel guests' satisfaction, affective commitment and loyalty
Mohammed Ismail El-Adly, Nizar Souiden and Arusa Khalid
| Year of publication: |
2024
|
|---|---|
| Authors: | El-Adly, Mohammed Ismail ; Souiden, Nizar ; Khalid, Arusa |
| Published in: |
Consumer Behavior in Tourism and Hospitality. - Bradford : Emerald, ISSN 2752-6674, ZDB-ID 3124554-7. - Vol. 19.2024, 4, p. 551-567
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| Subject: | Emotional customer perceived value | Emotions | Hotels | Satisfaction | Affective commitment | Loyalty | SEM | Emotion | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Kundenwert | Customer value | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/CBTH-11-2023-0207 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015159124