The impact of employee satisfaction on quality and profitability in high-contact service industries
| Year of publication: |
2008
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|---|---|
| Authors: | Yee, Rachel W.Y. ; Yeung, Andy C.L. ; Cheng, T.C. Edwin |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 26.2008, 5, p. 651-669
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