The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry
Year of publication: |
2020
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Authors: | Xin, Guan ; Choi, Jeong-gil |
Published in: |
Global business and finance review. - Seoul : People & Global Business Association, ISSN 2384-1648, ZDB-ID 2839730-7. - Vol. 25.2020, 3, p. 84-95
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Subject: | Employee service attitude | Service quality | Customer satisfaction | Customer loyalty | Dienstleistungsqualität | Kundenzufriedenheit | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Taiwan |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.17549/gbfr.2020.25.3.84 [DOI] hdl:10419/253308 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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