The impact of green experience on customer satisfaction : evidence from TripAdvisor
Yixiu Yu, Xu Li and Tun-Min (Catherine) Jai
| Year of publication: |
2017
|
|---|---|
| Authors: | Yu, Yixiu ; Li, Xu ; Jai, Tun-Min Catherine |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 5, p. 1340-1361
|
| Subject: | Content analysis | Customer satisfaction | TripAdvisor | Online reviews | Green hotels | Green experiences | Kundenzufriedenheit | Hotellerie | Hotel industry | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Umweltmanagement | Environmental management | Dienstleistungsqualität | Service quality | Öko-Produkt | Sustainable product | Öko-Marketing | Green marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-07-2015-0371 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011732096