The impact of improvisation training on service employees in a European airline : a case study
Aidan Daly; Stephen J. Grove and Michael J. Dorsch and Raymond P. Fisk
| Year of publication: |
2009
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|---|---|
| Authors: | Daly, Aidan ; Grove, Stephen J. ; Dorsch, Michael J. ; Fisk, Raymond P. |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 43.2009, 3/4, p. 459-472
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| Subject: | Fluggesellschaft | Airline | EU-Staaten | EU countries | Luftverkehr | Air transport | Europa | Europe | Betriebliches Bildungsmanagement | Employer-provided training |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525859