The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Zhendong Cheng, Wenfang Fan, Bingjia Shao, Wenli Jia, Yong Zhang
| Year of publication: |
2024
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|---|---|
| Authors: | Cheng, Zhendong ; Fan, Wenfang ; Shao, Bingjia ; Jia, Wenli ; Zhang, Yong |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 76.2024, Art.-No. 103585, p. 1-14
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| Subject: | Artificial intelligence | Continuous interaction intention | Initial response | Intelligent customer service agents | Interaction initiation modes | Kundenservice | Customer service | Künstliche Intelligenz | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Agentenbasierte Modellierung | Agent-based modeling | Intelligenz | Intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103585 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014460841