The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider

The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider

Guenzi, Paolo, (2004)

The sales function in the twenty‐first century: where are we and where do we go from here?

Geiger, Susi, (2009)

An empirical investigation into the impact of relationship selling and LMX on salespeople's behaviours and sales effectiveness

Paparoidamis, Nicholas G., (2009)