The impact of ISO 9001 effectiveness on the performance of service companies
Evangelos L. Psomas; Angelos Pantouvakis; Dimitrios P. Kafetzopoulos
| Year of publication: |
2013
|
|---|---|
| Authors: | Psomas, Evangelos L. ; Pantouvakis, Angelos ; Kafetzopoulos, Dimitrios P. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 2, p. 149-164
|
| Subject: | Qualitätsmanagement | Quality management | Performance-Management | Performance management | Dienstleistungssektor | Service industry | KMU | SME | Griechenland | Greece |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009728562