The impact of ISO 9001 effectiveness on the performance of service companies
| Year of publication: |
2013
|
|---|---|
| Authors: | Psomas, Evangelos L. ; Pantouvakis, Angelos ; Kafetzopoulos, Dimitrios P. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 23.2013, 2 (14.3.), p. 149-164
|