The impact of ISO 9001 standard and the EFQM model: The view of the assessors
| Year of publication: |
2011
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| Authors: | Heras-Saizarbitoria, Inaki ; Casadesus, Marti ; Marimon, Frederic |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 22.2011, 2, p. 197-219
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