The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale
Margarita Cruz, Demian Hodari, Steffen Raub
| Year of publication: |
2024
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|---|---|
| Authors: | Cruz, Margarita ; Hodari, Demian ; Raub, Steffen |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 117.2024, Art.-No. 103651, p. 1-10
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| Subject: | Chain-affiliation | Guest satisfaction | Hotel management | Management structure | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Führungskräfte | Managers | Arbeitszufriedenheit | Job satisfaction | Management | Tourismusberufe | Tourism employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103651 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014457829