The impact of mobile computing on work groups

The use of portable computers connected to high-speed networks is changing the way groups do their work. Such systems reduce the need for teams to be co-located by allowing team members to communicate with one another and access a wide range of databases. Despite the growing use of such systems, relatively little research has looked broadly at how these systems affect aspects of group process and performance. We interviewed individuals in 10 firms that are implementing mobile computing in work groups. Based on those interviews, we describe how mobile computing is changing interdependent work and speculate on how it may influence job scope and team empowerment, group composition, supervisory practices, and socialization processes. We also conclude that attention to both the functional and informal characteristics of knowledge management systems associated with mobile computing can influence group processes and performance.