The impact of perceived customer delight on the frontline employee
Donald C. Barnes; Nicole Ponder; Christopher D. Hopkins
| Year of publication: |
2015
|
|---|---|
| Authors: | Barnes, Donald C. ; Ponder, Nicole ; Hopkins, Christopher D. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 2, p. 433-441
|
| Subject: | Customer delight | Service-profit chain | Customer orientation | Emotional contagion | Broaden-and-build | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010472554