The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests : the mediating role of consumption emotions
Lujun Su, Scott R. Swanson, Xiaohong Chen
| Year of publication: |
2016
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|---|---|
| Authors: | Su, LuJun ; Swanson, Scott R. ; Chen, Xiaohong |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 33.2016, Supplement 1, p. 88-102
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| Subject: | Fairness | quality | emotions | international | hospitality | Emotion | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | China | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2015.1008668 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011485027