The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Rishi Kant and Deepak Jaiswal
| Year of publication: |
2017
|
|---|---|
| Authors: | Kant, Rishi ; Jaiswal, Deepak |
| Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 35.2017, 3, p. 411-430
|
| Subject: | Corporate image | Banking industry | Customer satisfaction | Structural equation modelling (SEM) | Service quality dimensions | Indian public sectors banks (Indian PSBs) | Indien | India | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Bank | Öffentliche Bank | Public bank | Strukturgleichungsmodell | Structural equation model | Firmenimage | Corporate reputation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-04-2016-0051 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011731400