The impact of performance measurement on performance

guest editors: Mike Bourne, Steven Melnyk and Norman Faull

This e-book contributes to the recent debates on performance measurement in several ways: the key characteristics of a Business Performance Measurement (BPM) system; the contextual factors impacting on the implementation and use of performance measurement in small and medium sized enterprises (SMEs); the use of performance measurement in the voluntary sector; the impact of the Balanced Scorecard in a public sector environment; performance measurement in the context of food retail supply chains; and the impact of performance management on customers' expected logistics performance

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Year of publication:	c2007
Other Persons:	Bourne, Mike (contributor) ; Melnyk, Steven (contributor) ; Faull, Norman (contributor)
Publisher:	Bradford, England : Emerald Group Publishing
Subject:	Performance-Messung \| Performance measurement \| Unternehmenserfolg \| Firm performance \| Balanced Scorecard \| Balanced scorecard \| Betriebliche Kennzahl \| Financial ratio

Extent:	Online-Ressource (143 p)
Series:	International Journal of Operations & Production Management - Issue 8, Volume 27 International Journal of Operations and Production Management ; 35, no. 8
Type of publication:	Book / Working Paper
Language:	English
Notes:	Description based upon print version of record Cover; CONTENTS; EDITORIAL BOARD; Guest editorial; Towards a definition of a business performance measurement system; Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs; The impact of performance measurement in the voluntary sector; The impact of balanced scorecards in a public sector environment; Using SPC to measure a national supermarket chain's suppliers' performance; The impact of performance management on customers' expected logistics performance; Electronic reproduction; Available via World Wide Web
ISBN:	978-1-84663-542-7 ; 978-1-84663-542-7
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012674318