The impact of process visibility on process performance : a multiple case study of operations control centers in ITSM
Martin Berner, Jino Augustine, Alexander Maedche
| Year of publication: |
February 2016
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| Authors: | Berner, Martin ; Augustine, Jino ; Mädche, Alexander |
| Published in: |
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik. - Wiesbaden : Springer Fachmedien Wiesbaden GmbH, ISSN 2363-7005, ZDB-ID 2484159-6. - Vol. 58.2016, 1, p. 31-42
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| Subject: | BPM use case monitor | Process visibility | Continuous improvement | Situation awareness | lTSM event management | Prozessmanagement | Business process management | Performance-Messung | Performance measurement | Vorschlagswesen | Employee suggestion system | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12599-015-0414-0 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011497355