The impact of red tape on citizen satisfaction : an experimental study
Lars Tummers (Erasmus University Rotterdam; Arizona State University), Ulrike Weske (Utrecht University), Robin Bouwman (Radboud University), Stephan Grimmelikhuijsen (Utrecht University)
| Year of publication: |
2016
|
|---|---|
| Authors: | Tummers, Lars ; Weske, Ulrike ; Bouwman, Robin ; Grimmelikhuijsen, Stephan |
| Published in: |
International public management journal. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1096-7494, ZDB-ID 1427358-5. - Vol. 19.2016, 3, p. 320-341
|
| Subject: | Öffentliche Dienstleistung | Public services | Kundenzufriedenheit | Customer satisfaction | Bürokratie | Bureaucracy | Experiment | Hochschule | Higher education institution | Niederlande | Netherlands |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10967494.2015.1027800 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011517635