The impact of retrials on call center performance
| Year of publication: |
2004
|
|---|---|
| Authors: | Aguir, Salah ; Karaesmen, Fikri ; Aksin, O.Zeynep ; Chauvet, Fabrice |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 20738857. - Vol. 26.2004, 3, p. 353-376
|