The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Juliet F. Poujol; Béatrice Siadou-martin; David Vidal; Ghislaine Pellat
| Year of publication: |
2013
|
|---|---|
| Authors: | Poujol, Juliet F. ; Siadou-martin, Béatrice ; Vidal, David ; Pellat, Ghislaine |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 20.2013, 5, p. 429-438
|
| Subject: | Lieferantenmanagement | Supplier relationship management | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Verhalten in Organisationen | Organizational behaviour | Kundenzufriedenheit | Customer satisfaction | Biotechnologie-Industrie | Biotechnology industry | Frankreich | France |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009768994