The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting
| Year of publication: |
2011
|
|---|---|
| Authors: | Mechinda, Panisa ; Patterson, Paul G. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 25.2011, 2 (26.4.), p. 101-114
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