The impact of service delivery system effectiveness on service quality : a hierarchical apporach
George Lodorfos and Giannis Kostopoulos; Kostas Kaminakis
| Year of publication: |
2015
|
|---|---|
| Authors: | Lodorfos, George ; Kostopoulos, Giannis ; Kaminakis, Kostas |
| Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476-X. - Vol. 16.2015, 2/3, p. 169-181
|
| Subject: | service delivery system | SDS | service quality | employee adaptability | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011317304