The impact of service fairness perceptions on relationship quality
Melissa N. Clark; Mavis T. Adjei; Donna N. Yancey
| Year of publication: |
2009
|
|---|---|
| Authors: | Clark, Melissa N. ; Adjei, Mavis T. ; Yancey, Donna N. |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 30.2009, 3, p. 287-302
|
| Subject: | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gerechtigkeit | Justice | Gastronomie | Restaurant industry | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003865583