The impact of service quality and switching cost on customer loyalty in information asymmetric services
| Year of publication: |
2007
|
|---|---|
| Authors: | Liu, Chung-Tzer |
| Published in: |
International journal of internet and enterprise management : IJIEM. - Olney : Inderscience Enterprises, ISSN 1476-1300, ZDB-ID 21484302. - Vol. 5.2007, 3, p. 237-251
|