The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Xiaoyun Zheng, Yao-Chin Wang, Wei Wei, Lu Zhang, Da Huo
| Year of publication: |
2023
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| Authors: | Zheng, Xiaoyun ; Wang, Yao-Chin ; Wei, Wei ; Zhang, Lu ; Huo, Da |
| Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 40.2023, 11, p. 2341-2354
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| Subject: | artificial intelligence | consumer expertise | heuristic-systematic model | service robots | service-dominant logic | trust | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Künstliche Intelligenz | Artificial intelligence | Service-Dominant Logic | Service-dominant logic | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21878 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014432405