The impact of service-time uncertainty and anticipated congestion on customers' waiting-time decisions
Piyush Kumar; Parthasarathy Krishnamurthy
| Year of publication: |
2008
|
|---|---|
| Authors: | Kumar, Piyush ; Krishnamurthy, Parthasarathy |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 10.2007/08, 3, p. 282-292
|
| Subject: | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dauer | Duration | Risikopräferenz | Risk attitude |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003705610