The impact of service worker personal resources on relationship quality in business solutions
Daniel D. Prior
| Year of publication: |
2016
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|---|---|
| Authors: | Prior, Daniel D. |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 53.2016, p. 216-225
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| Subject: | Job demands-resources theory | Frontline employee | Empathy, flexibility, reputation | Task alignment | Delivery team | Management team | Arbeitsgruppe | Team | Verkaufspersonal | Salespeople | Reputation | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Arbeitsleistung | Job performance | Anforderungsprofil | Occupational profile | Dienstleistungsqualität | Service quality | Emotion | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Personalmanagement | Human Resource Management | Dienstleistungssektor | Service industry | Persönlichkeitspsychologie | Personality psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.indmarman.2015.06.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011448290