The impact of servqual on consumers' satisfaction, loyalty, and intention to use online food delivery services
Denni Arli, Patrick van Esch and Scott Weaven
| Year of publication: |
2024
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| Authors: | Arli, Denni ; Van Esch, Patrick ; Weaven, Scott |
| Published in: |
Journal of promotion management : innovations in planning and applied research. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7594, ZDB-ID 2112907-1. - Vol. 30.2024, 7, p. 1159-1188
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| Subject: | customer satisfaction | online food delivery | service quality | SERVQUAL | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10496491.2024.2372858 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015183013