The impact of "soft" and "hard" TQM elements on quality management results
| Year of publication: |
2009
|
|---|---|
| Authors: | Fotopoulos, Christos B. ; Psomas, Evangelos L. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 26.2009, 2, p. 150-163
|