The impact of switching costs on the customer satisfaction-loyalty link: Mobile phone service in France
| Year of publication: |
2001
|
|---|---|
| Authors: | Lee, Jonathan ; Lee, Janghyuk ; Feick, Lawrence |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 15.2001, 1, p. 35-48
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