The impact of technology CSFs on customer satisfaction and the role of trust : an empirical study of the banks in Malaysia
Jan Muhammad Tahir and Kalthom Abdullah
| Year of publication: |
2014
|
|---|---|
| Authors: | Tahir, Jan Muhammad ; Kalthom Abdullah |
| Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 32.2014, 5, p. 429-447
|
| Subject: | Customer relationship management | Customer satisfaction | Structural equation modelling | Trust | Banking sector | Technology CSFs | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Malaysia | Vertrauen | Confidence | Bank | Strukturgleichungsmodell | Structural equation model | Electronic Banking | Electronic banking |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010391505