The impact of the Covid-19 lockdown on the i-banking use: An empirical inquiry from Greece

This paper studies the impact of Covid-19 lockdown on the i-banking use. During the first lockdown period in Greece, between April 13th and May 3rd, 2020, we conducted a survey of 4,807 respondents between 18 and 64 years old who participated in the labor force and used internet. The sample was appropriately weighted to accurately reflect the real population. The main result is straightforward: more days in a lockdown is associated with an increased possibility for further i-banking use. We also provide important insights to financial services’ providers by pointing out female gender, increasing age, living in a metropolitan area, and job security status as the most crucial predictors for shaping changing i-banking use.