The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies

We evaluate the impact of the COVID-19 pandemic on the volume and quality of firms’ daily usage of remote (video) meeting technologies. While per-firm daily meeting volume (minutes, number of meetings, and total participants) increase significantly(between 15% and 48%), the average meeting is more crowded (+15%), shorter (-30%,or 10 minutes) and of significantly poorer (video/audio) quality (-59%). Firms in the service sector experience the most notable increases in volume usage, while effects on the duration, size and quality of meetings is experienced by firms in all industries