The impact of the implementation of the quality management system on organisational performance : an action research in a Brazilian brewing manufacture
Year of publication: |
2019
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Authors: | Nicoletti Junior, Alaercio ; Oliveira, Maria Celia de |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 12, p. 1411-1427
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Subject: | BSC | organisational performance | quality management | strategy | Qualitätsmanagement | Quality management | Brasilien | Brazil | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement | Balanced Scorecard | Balanced scorecard | Einführung | Implementation | Industrie | Manufacturing industries | Aktionsforschung | Action research |
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