The impact of the perception of smart hotel attributes and perceptions of service innovation on tourist happiness and brand loyalty
Anna Dai, Jingsong Zhang, Chen Kuo Pai, Timothy J. Lee
| Year of publication: |
2025
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|---|---|
| Authors: | Dai, Anna ; Zhang, Jingsong ; Pai, Chen Kuo ; Lee, Timothy J. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 127.2025, Art.-No. 104107, p. 1-14
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| Subject: | Loyalty | Perceived service innovation | Smart hotel | Tourist happiness | Willingness to co-create | Hotellerie | Hotel industry | Urlaubsverhalten | Holiday behaviour | Konsumentenverhalten | Consumer behaviour | Zufriedenheit | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Innovation | Wahrnehmung | Perception | Dienstleistungsqualität | Service quality | Markentreue | Brand loyalty | Tourismusmarketing | Tourism marketing | Tourismuswirtschaft | Tourism industry | Dienstleistungsinnovation | Service innovation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104107 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015375374