The impact of total quality management (TQM) on the hospital's performance : an empirical research
Khairul Anuar Mohd Ali; Main Naser Alolayyan
Year of publication: |
2013
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Authors: | Khairul Anuar Mohd Ali ; Main, Naser Alolayyan |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 15.2013, 4, p. 482-506
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Subject: | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Krankenhaus | Hospital | Jordanien | Jordan |
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