The impact of website quality on customer satisfaction and purchase intention : perceived playfulness and perceived flow as mediators
Chia-lin Hsu; Kuo-chien Chang; Mu-chen Chen
| Year of publication: |
2012
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|---|---|
| Authors: | Hsu, Chia-lin ; Chang, Kuo-chien ; Chen, Mu-Chen |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 10.2012, 4, p. 549-570
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| Subject: | Website | Kundenzufriedenheit | Customer satisfaction | Zahlungsbereitschaftsanalyse | Willingness to pay | Dienstleistungsqualität | Service quality | Innovationsakzeptanz | Innovation adoption |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009673944