The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Anita L. Tucker (Brandeis University, Waltham, Massachusetts)
| Year of publication: |
April 2016
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|---|---|
| Authors: | Tucker, Anita L. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 62.2016, 4, p. 1124-1144
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| Subject: | healthcare | hospitals | organizational studies | behavior | reliability | quality control | Krankenhaus | Hospital | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Experiment | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2015.2170 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011470674