The implementation and performance outcomes of ISO 9000 in service organizations: An empirical taxonomy
Year of publication: |
2009
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Authors: | Lee, Peter K.C. ; To, W.M. ; Yu, Billy T.W. |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 26.2009, 6-7, p. 646-662
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