The implementation and performance outcomes of ISO 9000 in service organizations: An empirical taxonomy
| Year of publication: |
2009
|
|---|---|
| Authors: | Lee, Peter K.C. ; To, W.M. ; Yu, Billy T.W. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 26.2009, 6-7, p. 646-662
|