The implications of service quality gaps for strategy implementation
| Year of publication: |
2001
|
|---|---|
| Authors: | Cândido, Carlos J.F. ; Morris, D.S. |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 12.2001, 7-8, p. 825-833
|