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European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir, (2018)
The missing piece for persistent anchoring of customer integration in organizational processes
Vogel, Simone, (2024)
Strategisches Prozeßmanagement in der intelligenten Unternehmung : Entscheidungen über die Leistungstiefe, Prozeßlebenszykluskonzept
Meyer, David, (2000)
Customer relationship marketing : much more about corporate social responsibility than just technology
Luck, Diana, (2006)
E‐CRM: customer relationship marketing in the hotel industry
Luck, Diana, (2003)
Customer Relationship Marketing and Corporate Social Responsibility: Not just ethical standpoints or business strategies