The importance of perceived fairness in product customization settings
Ursula Scholl-Grissemann, Nicola E. Stokburger-Sauer and Karin Teichmann
| Year of publication: |
2022
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|---|---|
| Authors: | Scholl-Grissemann, Ursula ; Stokburger-Sauer, Nicola ; Teichmann, Karin |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 42.2022, 11/12, p. 823-842
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| Subject: | Co-creation | computerized services | customer satisfaction | customization | perceived fairness | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2020.1819252 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013362153