The indirect effects of coping strategies on the relationship between service failures and negative behavioral intention in the fitness industry : moderated mediation analysis
Hyunseok Song, Wooyoung (William) Jang, Sophia Min, Su Jara-Pazmino, Kevin K. Byon
| Year of publication: |
2024
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|---|---|
| Authors: | Song, Hyunseok ; Jang, Wooyoung ; Min, Sophia ; Jara-Pazmino, Su ; Byon, Kevin K. |
| Published in: |
Sport, Business and Management : an international journal ; SBM. - Bingley : Emerald, ISSN 2042-6798, ZDB-ID 2589607-6. - Vol. 14.2024, 5/6, p. 581-603
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| Subject: | Coping | Fitness | High- and low-contact | Service failure | Switching intention | Dienstleistungsqualität | Service quality | Coping-Strategie | Coping strategy | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Fitness-Wirtschaft | Fitness industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/SBM-11-2023-0141 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015272485