The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Year of publication: |
2014
|
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Authors: | Etemad-Sajadi, Reza |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 4, p. 419-434
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Subject: | Social presence | Trust | TAM | E-service quality | Restaurant web site | Virtual agent | Web site humanization | Web-user experience | Website | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Social Web | Social web | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Virtuelle Realität | Virtual reality |
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