The influence of airline service quality on passenger satisfaction and loyalty: The case of Uganda airline industry
| Year of publication: |
2013
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|---|---|
| Authors: | Namukasa, Juliet |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 25.2013, 5 (16.8.), p. 520-532
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